After Sales Support

Last updated: 19 June 2025

1. Our Commitment

At Furniture Bazaar, our relationship with our customers does not end at the point of delivery. We are committed to providing reliable, helpful after sales support to ensure you are fully satisfied with your purchase.

2. What We Can Help With

Our after sales support team is here to assist you with:

  • Queries about your delivered order
  • Reporting damaged or faulty items
  • Exchange requests (within 5 working days of delivery)
  • Assembly guidance and product care advice
  • Follow-up on outstanding or delayed deliveries
  • General product enquiries post-purchase

3. How to Reach Us

You can contact our after sales support team through the following channels:

We aim to respond to all enquiries within 1 – 2 working days.

4. Reporting a Damaged or Faulty Item

If your item arrives damaged or appears to be faulty, please:

  1. Take clear photographs of the damage or fault.
  2. Email us at orders@furniturebazaar.co with your order number and photos within 48 hours of delivery.
  3. Our team will assess the issue and advise on the next steps, including replacement or repair where applicable.

5. Product Care & Maintenance

To help you get the most out of your furniture, we recommend:

  • Regularly cleaning surfaces with a dry or slightly damp cloth
  • Avoiding exposure to direct sunlight for prolonged periods to prevent fading
  • Using furniture pads under legs to protect your flooring
  • Following any specific care instructions included with your product

6. Warranty

Furniture Bazaar products are covered by a manufacturer’s warranty against defects in materials and workmanship. Warranty periods vary by product — please refer to the product documentation included with your delivery or contact us for specific warranty information.

Please note that the warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, accidents, or improper assembly
  • Modifications made to the product

7. Feedback

We value your feedback and are always looking to improve. If you would like to share your experience — positive or otherwise — please reach out to us at orders@furniturebazaar.co. Your input helps us serve you and future customers better.

Contact Us

If you have any questions, please contact us: